This privacy policy explains how Steve’s Garden Services collects, uses, and protects your personal data. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy was last updated in June 2026.
Who we are
Steve’s Garden Services is a sole trader business operated by Stephen Kennard. We are the data controller for the personal information collected through this website and in the course of providing our services.
Business name: Steve’s Garden Services
Owner: Stephen Kennard
Address: Low Common, Swardeston, Norwich, NR14 8LG
Email: info@stevesgardenservices.com
Phone: 01508 828 011
What personal data we collect
We may collect and process the following personal data:
- Contact details — your name, address, email address, and phone number, provided when you contact us or request a quote
- Job and service information — details about your property and the work you require, including notes made during site visits or jobs
- Correspondence — emails, messages, and records of phone calls relating to your enquiry or job
- Financial records — invoices and payment records where we have carried out work for you
- Website data — technical information such as your IP address, browser type, and pages visited, collected automatically when you use our website
We do not collect or store payment card details. We do not collect sensitive personal data.
How we collect your data
We collect personal data in the following ways:
- When you complete our online quote request form (via ServiceM8)
- When you contact us by email or phone
- When we carry out work at your property
- Automatically through cookies and analytics tools when you visit our website
Why we use your data and our lawful basis
We only process your personal data where we have a lawful basis to do so under the UK GDPR. The table below sets out the purposes for which we use your data and the legal basis we rely on.
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry or quote request | Legitimate interests |
| Carrying out garden maintenance or other services you have requested | Performance of a contract |
| Sending invoices and managing payments | Performance of a contract / Legal obligation |
| Keeping financial and business records | Legal obligation (HMRC requirements) |
| Maintaining records as a registered waste carrier | Legal obligation |
| Sending service reminders or updates to existing customers | Legitimate interests |
| Improving our website and services | Legitimate interests |
We do not use your personal data for automated decision-making or profiling.
Who we share your data with
We use a small number of trusted third-party services to run our business. Where these services process personal data on our behalf, they act as data processors. We only share data that is necessary for the service in question.
- ServiceM8 — job management and booking software (Australia, with UK data handling)
- QuickBooks — accounting and invoicing software
- Zoho Mail — business email
- Krystal — website hosting (UK-based, renewable energy)
- Anthropic (Claude AI) — AI assistant integrated into our website to help answer queries; conversations may be processed by Anthropic’s systems
We do not sell your personal data to third parties. We do not share your data with anyone else unless required to do so by law.
Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
How long we keep your data
We retain personal data only for as long as necessary. Our general retention periods are:
- Customer and job records — 6 years from the date of the last transaction, in line with HMRC requirements
- Enquiries that did not result in a job — up to 12 months
- Website analytics data — as set by our analytics provider; typically 26 months
- Email correspondence — up to 6 years for records relating to completed work; shorter periods for general enquiries
Your rights under UK GDPR
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate or incomplete data
- Right to erasure — you can ask us to delete your data in certain circumstances
- Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
- Right to data portability — you can ask us to provide your data in a portable format in certain circumstances
- Right to object — you can object to processing based on legitimate interests, including direct marketing
To exercise any of these rights, please contact us at info@stevesgardenservices.com or by post at the address above. We will respond within one month.
You also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), if you believe we have not handled your data correctly. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.
Cookies
Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use the site. Cookies we use include:
- Essential cookies — required for the website to work; these cannot be disabled
- Analytics cookies — used to understand how visitors interact with our site (e.g. which pages are visited); this data is aggregated and anonymised where possible
You can control or disable cookies through your browser settings. Disabling cookies may affect how the website functions.
Links to other websites
Our website may contain links to third-party websites, including our ServiceM8 booking page. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your data, please get in touch:
Email: info@stevesgardenservices.com
Phone: 01508 828 011
Post: Steve’s Garden Services, Low Common, Swardeston, Norwich, NR14 8LG